Q: Where can I view my job application status?
A: Log in to My Page and check the ‘Job Application’ item to view the list of applications from the latest order.
Q: Can I withdraw a job application?
A: Log in to My Page, check the ‘Job Application’ item, and press the delete button of the application. If the company has already viewed your application, you cannot withdraw it.
Q: Can I attach a separate file?
A: When you click the ‘Apply’ button in the job posting, a pop-up window will appear where you can upload separate files including your portfolio.
Q: Can I apply with my own resume instead of using the website’s?
A: You can only apply with the resume completed through JobpassKorea.
Q: What happens if I edit a resume after applying to a position?
A: Any changes in the resume made after applying will not be reflected in your application.
Q: How do I know if my resume has been successfully sent?
A: Your resume has been successfully sent if you can view the job posting on the list of the ‘Job Application’ page on My Page. Also, your resume has been viewed by the employer if the status changes from ‘Unread’ to ‘Read’.
Q: My visa will expire soon. Can I still apply for a job?
A: Yes, you can still apply. However, it is crucial that you carefully check the employment conditions, resume, and interview schedule before you apply. We recommend that you apply when you have at least 6 months until your visa expires.
Q: Can an employer see my resume?
A: Yes. Companies are able to view resumes of JobpassKorea members. If the company decides to offer an interview, you can view it on the ‘Interview Proposal’ item on My Page.
Q: Can I download the resume I completed on the website?
A: Yes, you can. You can download it as an MS Word file by clicking the download button on the top side of your completed resume.
Q: What photos should I attach to my resume?
A: Please attach a 25 x 30 (mm) sized photo. This format is commonly referred to as an ‘ID Photo’ in Korea.
Q: How do I edit a resume?
A: To edit a completed resume, click on the ‘Modify’ button at the bottom of My Page ‘Manage your resume’. Another option is to click on the ‘Resume’ icon at the bottom menu and click on the ‘Modify’ button at the bottom.
Q: How many resumes can I register on the website?
A: You may register a maximum of 5 resumes. Each company may require different content on the resume or make additional requests. Therefore, it is recommended that you update your resume to the latest version.
Q: Can I know which companies have seen my resume?
A: You can check if a company has viewed your resume only if you’ve applied to their job posting.
Q: When will changes made to my resume be reflected?
A: Edits will be reflected immediately when you press the ‘Save’ button.
Q: Do I select my current visa status on my resume?
A: Yes. This is to confirm your visa type for your stay in Korea. Applicants overseas do not have to select a visa status.
Q: What is a headhunting service?
A: It is a paid service to help the employment process for both new and experienced job seekers. A headhunter will be assigned to recommend companies and manage interview schedules.
Q: How do I turn down an interview offer?
A: You can turn down an interview offer by clicking the ‘Turn down’ button on My Page ‘Interview Proposal.
Q: How do I save job posting I’m interested in?
A: Click on the ribbon icon on the page of the job posting you’re interested in. You can view the list of saved jobs on the ‘Saved’ page.
Q: What should I do if I can’t see a job posting I’ve viewed before?
A: You cannot view job postings if the application deadline has passed.
Q: Is there a way to know about recruitment information of companies in advance?
A: Please check the JobpassKorea website and our Instagram account for information on job postings.
Q: Is there a way to view job postings past the deadline?
A: You cannot view job postings past the deadline.
Q: How does the work visa process work after I get employed?
A: Information regarding work visas will be provided in the job posting details. Since this is a process conducted by the hiring company, it is best to inquire during the interview.
Q: Do I have to register my phone number and address in Korea when signing up?
A: If you are currently living in Korea, please register with your phone number and address in Korea. If you are living overseas, you do not need to input the information.
Q: How do I change my password?
A: You can change your password by logging in to My Page and clicking on the ‘Edit your personal info’ page.

Q: How do I delete my account?
A: Please contact support (info@jobpasskorea.com) to delete your account.
Q: I forgot my password. What should I do?
A: Click on the ‘Forgot password’ button on the log in page and reset your password through email verification.
Q: What should I do if I can’t log in?
A: Please contact our Customer Service Center (info@jobpasskorea.com).
Q: How do I register for an educational program?
A: You can register to a program by selecting courses in the ‘Courses’ category, clicking on the ‘Register for the Course’ button, and finalizing your order by completing payment.
Q: How do I get a refund for a program that I registered for?
A: Log in to My Page, go to ‘Courses’ and select ‘Drop this course’ of the program you wish to drop. Before you drop the course, please make sure you’ve read the detailed refund policies of the program you purchased.
Q: What happens if I miss a class on the day of the program?
A: This may vary depending on the program. Please check the details of the program you are taking.
Q: How do I retake a course I already took?
A: You can view the currently available courses in the ‘Courses’ category.
Q: I was charged twice on my credit card. What should I do?
A: Please contact info@jobpasskorea.com and specify your name, ID, phone number in your inquiry.
Q: I would like to drop a class I’m taking.
A: Log in to My Page, go to ‘Courses’ and select ‘Drop’ of the program you wish to drop. Before you drop the course, please make sure you’ve read the detailed refund policies of the program you purchased.
Q: My video was disconnected during an online course.
A: Please contact our Customer Service Center (info@jobpasskorea.com).
Q: Can I get a certificate after completing the program?
A: This may vary depending on the program. Please check the details of the program you are taking.
Q: How do I participate in events?
A: Click on the ‘Benefits’ > ‘Events’ page from the top menu and click the event you would like to participate in. Each event may have different ways of participating, so please refer to the details specified on the event page.
Q: I’ve won an event. What happens now?
A: Congratulations. Each event may have different ways of contacting the winners. We will contact the winners individually. If you haven’t heard from us, please contact us at event@jobpasskorea.com.
Q: Can I get a cash receipt issued?
A: Yes, you can. Please contact info@jobpasskorea.com and we will issue it promptly.
Q: Can I get a payment receipt issued?
A: You can download the receipt by selecting the payment detail from My Page.